DELIVERY & RETURNS POLICY

nsinterioristdeco.com

Last updated: 12/07/2025

At NS Interiorist Deco, we are committed to delivering your orders safely and efficiently and to handling returns and refunds in a fair and transparent manner. This Delivery & Returns Policy outlines the terms for shipping, delivery, and returns of products purchased through our website.

1. Delivery / Shipping

  1. Processing and shipping: Orders are processed and shipped on demand through an external shipping company.
  2. Shipping time: Delivery typically takes 10–20 business days, depending on the product and destination.
  3. Packaging: All products are carefully packaged to ensure safe transport.
  4. Shipping costs: Shipping fees are calculated during checkout and depend on the shipping method and destination.
  5. Order tracking: All orders include a tracking number. Additionally, each product carries a hidden tracker on the label to ensure traceability.
  6. Delivery inquiries: For any questions about delivery, lost or delayed shipments, or product tracking, please contact us at nsinterioristdeco@gmail.com.

2. Returns

  1. Eligibility:
    • Items must be returned within 14 days of delivery.
    • Products must be in their original condition, unused, and with all original packaging and labels.
    • Personalized or custom-made items may not be eligible for return unless defective or damaged.
  2. Return process:
    • Contact us at nsinterioristdeco@gmail.com to initiate a return. Include your order number, photos of the product (if damaged), and a description of the issue.
    • Once approved, you will receive instructions for returning the product.
    • Returns that fail our verification process (damaged after use, missing components, or suspected fraudulent claims) may be rejected.
  3. Refunds:
    • Approved returns will be refunded to the original payment method within 7–14 business days after receipt of the returned item.
    • Shipping costs for returns are the responsibility of the customer unless the return is due to a defect, damage, or an error on our part.
  4. Exchanges:
    • Exchanges are handled as a return and a new order. Please follow the return process to request an exchange.

3. Damaged or Lost Items

  • All products are carefully packaged and include a hidden tracker for traceability.
  • If an item arrives damaged or is reported lost, it will undergo a verification process according to our Product Liability Policy before a replacement, refund, or other resolution is issued.

4. Contact Information

For any questions regarding delivery, returns, or refunds, please contact:
Email: nsinterioristdeco@gmail.com
Response time: Within 48 hours on business days.

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